Delimize primarily ships with Colombian delivery company. The customer is responsible for ensuring that the company will deliver to the respecive shipping location. During the summer months Delimize will automatically add ice packs to the orders if needed. Due to the high tempertures in the summer Delimize reserves the right to hold the orders back for an additional 1-2 business to avoid delivery during temperature peaks. In general, we try to avoid delivering orders on Mondays to ensure that the package does not sit in a warehouse over the weekend.
A signature is not requested upon delivery. US customers will receive an email with a tracking confirmation to track the progress of the shipment. Tracking information for international orders may be limited.

Privacy & Security

Please visit see our privacy policy for more details.

Returns & Replacements

Customer satisfaction is our number one goal. If you are not satisfied with your order, please contact the account manager you worked with and let them know about the issues at hand. Please note that Delimize is not liable for typos on artwork submitted by the customer, or on artwork that was already approved by the customer. We are also not liable for delivery delays that are outside of our control, such as extreme weather or general delays on the carriers’ end.

Ordering

Orders can generally be placed 24/7 through the website, by email, or phone. Delimize reserves the right to make it’s website unavailable for scheduled maintenance.

Payment, Pricing & Promotions

We accept the following payment methods:

– Paypal
– Credit Card (Master, Visa, American Express, or Discover Card)

Your credit card will get charged at the time you place your order. Your information will be encrypted at all times to guarantee the highest degree of security. The price of the products may vary during promotions and is subject to change at the company’s sole discretion. If you would like to cancel your order after you have submitted it on our website, please do so within 12 hours for a full refund by emailing gerencia@delimarca.com

Updating Account Information

If you have created an account with Delimize you have the option to update your account infomration at all times. Your privacy is important to us! We will never share any contact information with any third person or company.

Copyright Information

All content on the Delimize website including logos, pictures, and copy are owned by Delimize SAS. Images may be used for personal reviews with the consent of the property owner Delimize SAS If you are interested in using our images please send us an email to gerencia@delimarca.com to request permission before using the images. All unauthorized use of Delimize SAS intelectial property is a violation of the company’s property rights and will be prosecuted to the full extend of the law.